Personal Data Protection

Universal Cargo understands that privacy is a fundamental human right and that the privacy, security, and protection of personal data are very important to our clients and agents around the world. Personal data includes any information that identifies (or helps identify) a person, either directly or indirectly.

As a company, we do everything in our power to protect our clients and agents in every operation we take part in, as required by law, and we implement strict and consistent policies and procedures. In accordance with Argentina’s Personal Data Protection Law No. 25,326 and its Regulatory Decree No. 1558/01, amended by Decree No. 1160/10, and in line with the EU’s General Data Protection Regulation (GDPR) 05/2018, we inform that Universal Cargo SRL is responsible for the collection, use, storage, and disposal of personal data from our clients and corporate accounts.

This privacy statement provides information about our privacy policy and the available options regarding your personal data. This policy applies to all Universal Cargo staff as well as to our agents and service providers. If you have questions or concerns about how your personal data is handled, you may contact our Data Protection Officer (DPO), Mrs. Andrea Mereta: amereta@universalcargo.com.ar.

Below is our commitment to uphold the following principles, based on internationally recognized frameworks for privacy and data protection:

Notice Principle

Universal Cargo SRL will inform all individual and corporate clients that the personal data collected will be used to fulfill the service(s) for which we have been hired, including but not limited to: international or local moving, import guarantees, customs procedures, freight transportation, logistics, insurance, and/or storage of personal belongings. This also includes all oral or written communication related to those processes, always within the necessary scope of action. Clients will also be informed about how and whom to contact in case of questions or claims, and about third parties with whom their data may be shared.

Choice Principle

When necessary, Universal Cargo will offer clients the option to choose whether their personal data may be shared with third parties for purposes other than those originally required and authorized. In such cases, a clear, transparent, and written document will be provided for the client’s formal consent.

Data Integrity and Collection Principle

Personal data collected must be accurate, complete, and used exclusively to fulfill the contracted service.

Relevant data for import or export customs procedures includes:

• Full name.
• Nationality.
• Copy of Argentine ID, CUIT, CUIL, passport, or other identification.
• Biometric data.
• Residential address at origin and/or destination.
• Work address at origin and/or destination.
• Personal or work email – personal, mobile, and/or work phone number.

If payment processing is required, we may also collect:

• Bank name.
• Account number and type.
• CBU (banking code in Argentina).

Methods of Data Collection

Electronic: through forms and/or emails with attached files such as photos or documents, stored in digital folders and/or sent to government agencies, shipping companies, or agents.

Paper: Same as above, but in physical format.

Telephone: Through client phone calls.

Third parties: We receive data from international agents or employers, always with the client’s express consent and solely to fulfill contractual obligations.

Use, Retention, and Disposal Principle

Personal data will only be used for the purposes stated under the Notice Principle and with the client’s express consent. Once the contractual relationship ends, the data will be archived and stored in our digital and physical systems for at least one year, in compliance with national law.

Access Principle

All Universal Cargo clients have the right to access, modify, correct, update, change, and/or delete their personal data, fully or partially, unless the data has already been processed by public or private institutions for the purposes for which it was collected.

Transfer Principle

When providing international services, Universal Cargo must transfer personal data to foreign agents. All such agents are contractually bound to respect our confidentiality standards. This policy is explained to our employees and providers as part of mandatory integrity and data protection training. Personal data will only be shared if third parties accept this privacy policy or sign a new written agreement offering the same level of protection.

Security Principle

The name "Universal Cargo", our corporate accounts, or the last names of the families we move may not be used publicly by employees or third parties for advertising or marketing purposes without our express consent. The sale, distribution, or sharing (in whole or in part) of personal data is strictly prohibited.
Digital data is protected through restricted access, usernames, and passwords. Paper records are stored under lock and key.

Quality Principle

We collect data in good faith, assuming it is true, correct, and complete. It is the data subject’s responsibility to provide accurate information and to update it when necessary.

Accountability Principle

Universal Cargo SRL is committed to ensuring that all employees and contracted third parties are made aware of, respect, and comply with these principles.

Corporate Governance

At Universal Cargo S.R.L., we promote excellence in corporate governance by encouraging transparency, accountability, fairness, and sustainability.

Guiding Principles

Transparency: precise, complete, and timely information for all stakeholders.

Accountability: Executives are responsible for their actions.

Responsibility: We act ethically and comply with all applicable regulations.

Fairness: We provide fair and nondiscriminatory treatment.

Integrity: We uphold high ethical standards, free from corruption or conflicts of interest.

Sustainability: We follow responsible environmental, social, and governance practices.

Regulatory compliance: We comply with all applicable laws.

Commitment to Cybersecurity

We understand that digital security is essential for business continuity. Therefore, we implement technologies and best practices including:

Secure infrastructure with constant monitoring (firewalls, IDS/IPS).

Data encryption in transit and at rest.

Multi-factor authentication and access control.

Audits and penetration testing.

Automated backups and recovery plans.

Compliance with international standards.

Diversity, Equity, and Inclusion

"Together we build a fairer, more inclusive, and prosperous world."

We are committed to fostering a diverse and inclusive workplace, where each person is treated with respect and dignity, by promoting:

Respect for diversity (gender, age, ethnicity, orientation, disability, etc.).

Zero tolerance for discrimination, harassment, or exclusion.

Equal opportunity based on merit.

Inclusion: Everyone should be able to reach their full potential without fear.

Anti-Bribery and Anti-Corruption Policy

Universal Cargo rejects all forms of bribery. This charter applies to employees, suppliers, and third parties acting on our behalf.

What is bribery?

It is offering, promising, giving, or accepting an advantage as an incentive for action. It is illegal and against our values.

Statement of Principles:
Ethical and lawful conduct.

Prohibited to accept or offer improper payments, gifts, or favors.

Zero tolerance for bribery.

Compliance with laws such as the U.S. FCPA and UK Bribery Act 2010.

Each team member commits to:
Not giving or accepting bribes, directly or indirectly.

Not inducing public officials to act illegally.

Not facilitating improper payments.

Reporting any suspicious activity.

Not attending meetings where improper matters are discussed.

Not sharing sensitive information with competitors.

Antitrust Charter

Universal Cargo and FIDI promote free and fair competition and combat cartels.

What is a cartel?

It is an agreement among competitors to fix prices, divide markets, or rig bids.

We prohibit collusion, whether direct or indirect.

We enforce ethical and legal standards in all countries where we operate.

We ensure full integrity in negotiations and communications.

Each affiliate commits to act independently and ethically.